We accept returns from 14 days of receipt of the initial order. However, notification to return any goods must be made within 7 days of the original order being received.
All returns must be marked ‘GOODS FOR RETURN’ and failure to do so may result in unnecessary import duties and taxes being charged to the customer.
The goods must be in the original condition in which they were despatched with all the tags still in tact, unworn and in the original packaging and a copy of the invoice included.
Cost of returning the goods is the responsibility of the customer and must be by registered post.
Please ensure to get a ‘proof of purchase’ and a tracking number from your Post Office.
Goods in the sale are non refundable unless faulty.
Please return to the following address:
Due to the hand working and hand finishing of our products, some inconsistencies may occur and these should be considered as part of the design.
Here at the studio of Lou Brennan we want the customer, foremost, to be happy with their purchase and will always do our best to resolve any issues that arise.